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EARLY ACCESS, EARLY ADOPTER PRICE.
Your chance to future-proof your CX leadership and drive breakthrough results for your organization.
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It’s not just about the journey anymore, think business outcomes
Artificial intelligence is reshaping how we analyze, understand, and engage with our customers and turn insights into action. If you want to stay ahead and master the future of CX, this is the opportunity for you.
What You'll Learn
As a CX leader, staying at the forefront of innovation is key to your long-term success. You'll learn:
Cutting-edge best practices
CX analytics and AI application strategies to integrate AI-powered insights from diverse data sources.
Uncover techniques
Seek deeper customer intelligence for continuous improvement.
Get guidance on building
An effective Customer AI program that delivers tangible outcomes.
Your Instructor
Richard Owen is celebrated as a leading figure in the Customer Experience industry, primarily known for his contribution as CEO at Satmetrix, where he and his team, along with Fred Reichheld, developed the Net Promoter Score methodology, now the globally dominant approach to customer experience measurement. Today, he spearheads OCX Cognition, leveraging machine learning for real-time NPS and customer health analytics.Â
Join Richard on a journey of self-discovery and unapologetic confidence ensuring you're never behind the curve, but always ahead of the competition.
